Last Update on 01/01/2026
Overview
Thank you for shopping with Health Management Program (“we”, “us”, “our”). This policy explains how returns, cancellations and refunds work for purchases made through https://healthmanagementprogram.com/.
This policy is intended for UK customers and is written in line with UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR”) and the Consumer Rights Act 2015 (“CRA”). Nothing in this policy affects your statutory rights.
Contact: contact@healthmanagementprogram.com
1) What we sell
We sell:
- Physical goods (health, beauty and diet-related products) delivered to customers; and
- Digital content, including downloadable PDF diet plans.
2) Your legal rights (UK)
2.1 Change of mind (CCR) — most physical goods
If you are a UK consumer, you generally have the right to cancel eligible purchases of physical goods within 14 days starting the day after you receive the goods. You then have a further 14 days to return them.
2.2 Faulty/not as described (CRA)
Under the CRA, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty, damaged, or not as described, you have legal rights to a remedy (which may include a refund, repair or replacement, depending on the circumstances).
3) Change-of-mind returns (UK) — physical goods
To return eligible physical goods because you changed your mind:
- Notify us within 14 days of delivery
Email contact@healthmanagementprogram.com within 14 days beginning the day after the day you receive the goods. Please include your order number and the item(s) you wish to return. - Return within 14 days of notifying us
You must send the goods back within 14 days of telling us you want to cancel. - Condition of returned goods
Returned goods must be unopened, unused, and in their original packaging, with any tamper-evident seals, shrink wrap/cellophane and labels intact (where applicable). You must take reasonable care of the goods while they are in your possession. - Proof of purchase
Please provide proof of purchase (order number/receipt).
Important: You are responsible for the goods until they reach us. We strongly recommend using a tracked and insured returns service.
4) Hygiene / sealed goods (health protection)
For health protection and hygiene reasons, we cannot accept returns of sealed goods once they are unsealed after delivery, where the goods are not suitable for return for hygiene reasons. This includes cases where:
- shrink wrap (including polyolefin (POF) shrink film) is removed; and/or
- a tamper seal or protective seal is broken or otherwise compromised.
5) Digital content (PDF diet plans and downloads)
Digital content (including downloadable PDF diet plans) is normally supplied immediately after purchase.
Where you request immediate access, you agree that supply begins immediately and you acknowledge that you will lose your right to cancel once the download/supply begins, as permitted under the CCR.
Digital content is provided for personal use only and must not be shared, resold, distributed or uploaded to third parties.
6) Wrong item, missing item, or faulty/damaged goods
If we sent the wrong item, your order is missing items, or goods arrive faulty/damaged, please contact us at contact@healthmanagementprogram.com as soon as possible, including your order number and (where relevant) photos of the goods and packaging.
Nothing in this policy limits your rights under the CRA.
7) Returns shipping costs
- Change-of-mind returns: you are responsible for return postage costs.
- Faulty goods / wrong item: where a fault/wrong item is confirmed, we will refund reasonable return postage costs (subject to proof of postage) or provide an alternative return method, as appropriate.
8) Delivery charges (outbound shipping)
Where you cancel an eligible order under the CCR, we will refund the cost of standard delivery (if charged). Any premium delivery upgrade is non-refundable.
Delivery charges are refundable in full where goods are faulty or we sent the wrong item (as applicable to the remedy).
9) Inspection, refunds and processing times
Once your return is received and inspected, we will email you to confirm whether your refund is approved.
If approved:
- refunds are issued to the original payment method (unless we agree otherwise); and
- we aim to process returns within 7 days of receiving the returned goods (your bank/card provider may take longer to show the refund).
10) Deductions from refunds (where permitted)
We may make a proportionate deduction from your refund where:
- there is a loss in value due to unnecessary handling;
- goods are returned opened/unsealed where returns are not accepted for hygiene reasons; and/or
- free gifts associated with the order are not returned (see section 11).
11) Free gifts
If your order included a free gift that was conditional on the purchase and you return the qualifying item(s), you must also return the free gift. If the free gift is not returned, we may deduct its value from your refund where permitted.
12) Exchanges
We may offer exchanges in limited circumstances. If you believe your item is faulty/damaged and you want a replacement, email contact@healthmanagementprogram.com and we will advise next steps.
13) Return process (RMA)
To request a return, email contact@healthmanagementprogram.com to obtain a Return Merchandise Authorisation (RMA). Please include:
- your full name;
- order number;
- item(s) to be returned;
- reason for return (change of mind / faulty / wrong item).
We will provide the returns address and instructions. Please do not send items back to the manufacturer.
14) Customs queries, duties, and returned parcels (including seals opened by customs)
If you order for delivery outside the UK, you are responsible for ensuring the goods can be imported into your country and for paying any customs duties, import taxes, clearance fees, and charges requested by customs authorities or carriers, unless we explicitly state otherwise at checkout.
Customs authorities may, at their discretion, inspect parcels. This may include opening packaging and, in some cases, breaking seals applied to protect goods.
If delivery is delayed or the parcel is returned to us because you:
- fail to pay customs charges or taxes;
- fail to provide information/documents requested by customs; and/or
- refuse delivery,
we may treat this as a failed delivery attributable to you.
Where a parcel is returned to us:
- we may, subject to your statutory rights, refund the product price only, minus any costs incurred to us (including outbound shipping, return shipping, handling, and any charges billed to us by the carrier/customs); and
- for sealed goods supplied for health protection or hygiene reasons, if the product is returned unsealed/opened (including where a seal was broken during a customs inspection), we may be unable to accept the return and/or may offer no refund or a partial refund to reflect that the goods cannot be resold for hygiene and safety reasons.
We recommend that you monitor tracking and respond promptly to any customs/carrier requests to avoid delays or returns.
15) Need help?
Email us at contact@healthmanagementprogram.com for questions about returns and refunds.